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Medicaid program for uninsured adults in Cook County
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Providers

When does coverage begin?

Are you a provider that is confused about when CountyCare coverage begins? See this MEDI screenshot for clarification.

Provider Portal

Authorized individuals can now access the CountyCare Provider Portal.

Provider Manual

The CountyCare Provider Manual was developed to provide additional detail about CountyCare policies and procedures. It is intended to supplement any agreement between CountyCare and a network provider. The Provider Agreement supersedes Provider Manual content in case of discrepancy.

The Provider Manual is divided into the following 5 sections:

I. CountyCare Overview Download
II. CountyCare Members Download
III. CountyCare Providers Download
IV. CountyCare Care Management Download
V. CountyCare Claim Submission Download

Additional Resources

CountyCare Provider Claim Dispute Form Download
CountyCare Provider Claim Appeal Form Download

Pharmacy Directory

Catamaran Pharmacy CountyCare Directory (Excel) Download

Provider Directory

Our Provider Directory has a new look! Use this new web-based search to find providers in the CountyCare network. You can download the following tutorial for help.

New Provider Search Tutorial Download

Application Assistor Information

The following information is available for Application Assistors to gain further understanding on the ABE system rollout.

ABE Informational Webinar Video | Slides
ABE Guide Download
ABE Screen Shots Download
Important Update - 11/14/2013 Download
ABE Medical Record Download
Problems Uploading Documents to ABE Download
Reporting ABE Downtime Download
Important Update - 12/17/2013 Download
Uploading Documents Update Download
Document List Download
Choice Acknowledgement Form Instructions Download
Choice Acknowledgement Form (English) Download
Choice Acknowledgement Form (Spanish) Download
Backdate for Adults Notice Download
CountyCare Member Notice - January 2014 Download
CountyCare Signature Page (English) Download
CountyCare Signature Page (Spanish) Download
ABE System Enhancements - 2/27/2014 Download
Illinois Medicaid Redetermination Form Download
Important Update - 3/11/2014 Download
Important Update - 3/19/2014 Download

(Downloadable file requires Adobe Acrobat Reader - Free Download)
Download Adobe Reader

Hours of Operation: 8am-8pm Monday-Friday and 9am-2pm Saturday
Phone: 312-864-8200 or toll free 1-855-444-1661
Assistance available for those who are deaf, hard-of hearing, or speech impaired by calling the Illinois Relay – DIAL 711.

For more information on the Cook County Health and Hospitals System, log onto www.cookcountyhhs.org.
©2014 Administered by Automated Health Systems, Inc.