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Compliance Notice

Notification for CountyCare Health Plan Members

We are posting this notice as part of Cook County Health’s (CCH) commitment to CountyCare member privacy.

CountyCare contracts with First Transit, a Cincinnati-based company, that coordinates non-emergency medical transportation for CountyCare members.

On May 3, 2021, it was determined that one of First Transit’s local transportation providers used drivers who were not registered with First Transit prior to providing some CountyCare members with a ride to their appointment(s). In connection with this transportation, these drivers had access to certain information that includes member names, phone numbers, home addresses, drop off addresses, and mobility status.

There is no evidence that these drivers used member information for anything other than providing members with transportation.

CountyCare, in partnership with First Transit, is taking every effort to ensure this does not happen again. These efforts, called corrective actions, include:

  • Terminating the contract with the transportation provider who used drivers who were not registered with First Transit, and
  • Reviewing the circumstances and examining current procedures to help prevent a similar occurrence in the future.

CountyCare will confirm completion of corrective actions and continue to ensure our members’ information is safeguarded.

If you have any questions about this incident, please call 888-479-9996 Monday through Friday, between 7:00 am and 4:00 pm. Central Time.