{"id":22977,"date":"2025-05-19T16:05:15","date_gmt":"2025-05-19T21:05:15","guid":{"rendered":"https:\/\/countycare.com\/?page_id=22977"},"modified":"2026-03-10T16:24:52","modified_gmt":"2026-03-10T21:24:52","slug":"welcome","status":"publish","type":"page","link":"https:\/\/countycare.com\/es\/welcome\/","title":{"rendered":"Bienvenido"},"content":{"rendered":"\t\t
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Welcome to CountyCare<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We\u2019re glad you\u2019re here! \nCountyCare covers a wide range of services and benefits.
\nWe also offer great rewards to our members. <\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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If you’re a CountyCare Access (HBIS) member<\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you have CountyCare for Managed Long-Term Services and Supports (MLTSS)<\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Get the Most Out of Your CountyCare<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Follow these steps<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Know What\u2019s Covered<\/h5>
CountyCare offers a wide variety of benefits for the whole family. And as an added benefit we offer free car seats and cash rewards.<\/div>
Learn More<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t
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Know That No-Cost Means No-Cost<\/h5>
CountyCare members are not charged for covered services.\nThere are no co-pays or deductibles. Your provider won\u2019t charge\nyou a co-pay for an office visit. Your pharmacist won't charge you\nanything for prescriptions. CountyCare will never send you a bill.\nNo cost means no cost! <\/div>
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Get Ready for CountyCare Rewards!<\/h5>
You will get a CountyCare Visa Rewards Card in the mail when\nyou or your children go to the doctor for certain services. You\ncan spend the money on what you need, such as groceries,\ntransportation, utilities, and more, at most places that accept\nVisa. Call Member Services at 312-864-8200<\/a> \/ 855-444-1661<\/a>\n(toll-free) \/ 711 (TDD\/TTY) for more information.<\/div>
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Learn About Our Providers<\/h5>
You can have access to a large network of providers throughout Cook County that includes more than 6,600 PCPs, 26,000 specialists, over 150 urgent\/immediate care locations, and 70 hospitals are part of the network. Call Member Services at 312-864-8200<\/a> \/ 855-444-1661<\/a> (toll-free) \/ 711 (TDD\/TTY) to see the doctors you can choose from.<\/div>
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See Providers in Person or Virtually<\/h5>
CountyCare now covers virtual visits for all members. Many of\nour providers are seeing patients through video calls. Call your\nprovider to ask if a virtual telehealth visit is an option for you.<\/div>
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CountyCare Welcome Packet<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYour welcome packet will arrive in the mail soon after you become a CountyCare member. It will include your:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Member ID Card<\/a><\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Member Handbook<\/a><\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Quick Start Guide<\/a><\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you don\u2019t receive your Welcome Packet, please call Member Services at 312-864-8200<\/a>, 711 (TTY\/TDD)
or login to our Member Portal\u00a0to confirm we have your correct address.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Member Portal<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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CountyCare has a secure member portal where you can:<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Get personalized health information<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Send\/receive secure messages to\/from CountyCare<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Change your Primary Care Provider (PCP)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Print a temporary ID card<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tvisit member portal<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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FAQ<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Do I need to have a primary care provider (PCP)? How do I find one? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. A PCP is a doctor that will take care of your primary medical needs. Your PCP will see you regularly and know your health history. A PCP provides medical care, manages your conditions, answers your questions and gives you information to stay healthy. CountyCare has a wide group of in-network PCPs. Go to Find A Provider<\/a> to see the doctors you can choose from.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do I need to see the PCP listed on my card? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. You need to see the PCP listed on your card. If you don’t, you may be asked to reschedule your appointment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I change my PCP? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. If you want to change your doctor, you can call Member Services and request a change at any time. They will help you find another doctor in the CountyCare network.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I\u2019m new to CountyCare. Can I keep my existing PCP? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, if the doctor is in our network. We have over 6,600 PCPs in the CountyCare network. Go to Find A Provider<\/a> to see the doctors in our network.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I receive my information in another language? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can view countycare.com in English, Spanish, Polish, Arabic and Mandarin. Call Member Services at 312-864-8200 \/ 855-444-1661 (tollfree) \/ 711 (TDD\/TTY) to request materials in another language.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do I have a co-payment? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No, you do not need to make a co-payment for any services. Also, our providers cannot bill you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What happens if I receive a bill? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Do not pay the bill. Call the phone number on the bill and give them the info on the back of your CountyCare ID card. If you have any problems, call Member Services immediately.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What providers are in the CountyCare network? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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There are more than 6,600 primary care providers, 26,000 specialists, more than 150 urgent\/ immediate care locations, and 70 hospitals in our network. Call Member Services at 312-864-8200 \/ 855-444-1661 (toll-free) \/ 711 (TDD\/TTY) or go to Find A Provider<\/a> to see the doctors you can choose from.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is there a certain hospital I should visit in case of emergency? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Go to the nearest emergency room in case of a serious emergency. Serious emergencies include uncontrollable bleeding, extreme pain, chest pain, severe burns, poisoning, extreme bodily shaking, vomiting blood, miscarriage and\/or loss of consciousness.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Will I need a referral to see a specialist? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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In most instances, a referral is not necessary if you visit a doctor who is in the CountyCare network. For more information, call Member Services at 312-864- 8200 \/ 855-444-1661 (toll-free) \/ 711 (TDD\/TTY).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What do I do if I lose my CountyCare card? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Call Member Services and ask for a new card. They will mail you a new one at no cost. You can also print a temporary ID card from the Member Portal. Visit countycare. com to login to the Member Portal. Call Member Services at 312-864- 8200 \/ 855-444-1661 (toll-free) \/ 711 (TDD\/TTY).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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If I am traveling out of state will I be covered? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you travel outside of Illinois and need emergency services, healthcare providers can treat you. They will send claims to us. Emergency services are covered only if these services are provided in the United States. If you need care immediately or routine care while away from home, you must get approval from CountyCare to go to a different provider. Call Member Services for more information..<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What if I need care immediately? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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CountyCare has over 150 urgent care locations in network for our members who need immediate care.<\/p>

These are cases where you need prompt attention but it is not life-threatening. Immediate care is different from emergency care. Some examples of immediate care include: minor cuts and scrapes, sprains and minor injuries, fever, and earache.<\/p>

You should ONLY go to the hospital emergency department (ED) for life-threatening situations or when your PCP advises you to go there. Call your PCP or our 24-hour Nurse Advice Line at 312-864-8200 \/ 855- 444-1661 (toll-free) \/ 711 (TDD\/ TTY). They will help you decide where to get care. If you need help finding a PCP or have questions, call Member Services at 312-864-8200 \/ 855-444-1661 (toll-free) \/ 711 (TDD\/TTY).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Important Phone Numbers & Contacts\u200b<\/div><\/div><\/div><\/th><\/tr><\/thead>\n\t\t\t\t\t\t\t\t
Emergency Services:<\/b><\/div><\/div><\/div><\/td>
911<\/div><\/div><\/div><\/td><\/tr>
Member and Provider Services:<\/b><\/div><\/div><\/div><\/td>
312-864-8200
\n855-444-1661 (toll-free)
\n711 (TDD\/TTY)
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24 Hour Nurse Advice Line:<\/b><\/div><\/div><\/div><\/td>
312-864-8200<\/div><\/div><\/div><\/td><\/tr>
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Other Resources<\/div><\/div><\/div><\/th><\/tr><\/thead>\n\t\t\t\t\t\t\t\t
Social Security:<\/b><\/div><\/div><\/div><\/td>
1-800-772-1213
\nTTY 1-800-325-0778<\/div><\/div><\/div><\/td><\/tr>
Birth Certificates:<\/b><\/div><\/div><\/div><\/td>
312-603-7790<\/div><\/div><\/div><\/td><\/tr>
Child Support:<\/b><\/div><\/div><\/div><\/td>
312-603-3055<\/div><\/div><\/div><\/td><\/tr>
Child Care Assistance Program:<\/b><\/div><\/div><\/div><\/td>
312-823-1100<\/div><\/div><\/div><\/td><\/tr><\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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CountyCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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ATTENTION: If you speak ENGLISH, language assistance services, free of charge, are available to you. Call 312-864-8200 \/ 855-444-1661 (toll-free) \/ 711 (TDD\/TTY).<\/p>

ATENCI\u00d3N: Si habla espa\u00f1ol, tiene a su disposici\u00f3n servicios gratuitos de asistencia ling\u00fc\u00edstica. Llame al 312-864-8200 \/ 855-444-1661 (toll-free) \/ 711 (TDD\/TTY).<\/p>

UWAGA: Je\u017celi m\u00f3wisz po polsku, mo\u017cesz skorzysta\u0107 z bezp\u0142atnej pomocy j\u0119zykowej. Zadzwo\u0144 pod numer 312-864-8200 \/ 855-444-1661 (toll-free) \/ 711 (TDD\/TTY).<\/p>

\u6ce8\u610f\uff1a\u5982\u679c\u60a8\u4f7f\u7528\u7e41\u9ad4\u4e2d\u6587\uff0c\u60a8\u53ef\u4ee5\u514d\u8cbb\u7372\u5f97\u8a9e\u8a00\u63f4\u52a9\u670d\u52d9\u3002\u8acb\u81f4 \u96fb 312-864-8200 \/ 855-444-1661 (toll-free) \/ 711 (TDD\/TTY).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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We want you to be happy with your healthcare services. If you have any questions or concerns please call our Member Services at 312-864-8200<\/a> \/ 855-444-1661<\/a> (toll-free) \/ 711 (TDD\/TTY). Member Services is available Monday through Friday, 8 a.m. to 6 p.m. and Saturday 9 a.m. to 1 p.m.<\/p>

Thank you for being a CountyCare member.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Welcome to CountyCare We\u2019re glad you\u2019re here! CountyCare covers a wide range of services and benefits. We also offer great rewards to our members. If you’re a CountyCare Access (HBIS) member If you have CountyCare for Managed Long-Term Services and Supports (MLTSS) Click Here Click Here Get the Most Out of Your CountyCare Follow these […]<\/p>\n","protected":false},"author":20,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"iawp_total_views":36362,"footnotes":""},"class_list":["post-22977","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/countycare.com\/es\/wp-json\/wp\/v2\/pages\/22977","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/countycare.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/countycare.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/countycare.com\/es\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/countycare.com\/es\/wp-json\/wp\/v2\/comments?post=22977"}],"version-history":[{"count":0,"href":"https:\/\/countycare.com\/es\/wp-json\/wp\/v2\/pages\/22977\/revisions"}],"wp:attachment":[{"href":"https:\/\/countycare.com\/es\/wp-json\/wp\/v2\/media?parent=22977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}