4 out of 5 stars
CountyCare was awarded a five-star rating for members’ satisfaction with plan services and a four-star rating overall by the National Committee for Quality Assurance, rating it the highest-quality Medicaid health plan in Illinois.
At CountyCare, we listen to member feedback and then make changes to improve our health plan!
5 out of 5 stars
Member Rating of Health Plan
Learn Why Our Members Choose CountyCare Over Any Other Plan
Women & Children’s Health
Five stars in Women and Children’s Health, reflecting our commitment to high-quality care for families.
Rides to Appointments
Members can get free rides to doctor’s appointments or transit passes.
Member Support
CountyCare held over 300 outreach events this year! We also improved our call center to improve member experience.
Extra Rewards & Benefits
Members earn Visa cash rewards for taking care of their health, and we’ve improved our vision and dental benefits.
Top Hospitals in Network
In addition to Northwestern, Rush and UChicago, we’ve added Advocate and Loyola to our network, giving you access to some of the top hospitals and specialists around Chicago.
Telehealth & Urgent Care
Enjoy expanded telehealth options like ExpressCare for convenient at-home visits, plus more than 150 urgent care sites in network
Access to Care
CountyCare offers a wide range of services with 6,600 primary care providers, 26,000 specialists and 70 hospitals in our network.
We Made Improvements Based on Your Survey Responses!
Want to know how your feedback made a difference? Watch these videos to learn more.
YOUR OPINION MATTERS
By sharing your experiences with CountyCare, you’re helping us make meaningful improvements to better serve you and every CountyCare member.
About the Survey
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey is your opportunity to tell us what you think about the services we provide at CountyCare. The survey is part of a national project by the National Committee for Quality Assurance (NCQA), a non-profit group that helps people learn more about health plans.
Timing
Anonymous
Selection
Invitation Only
How to Take the Survey
If you are selected to take the survey, you will receive a letter in the mail that looks like this along with a copy of the survey. Collection of survey responses will only occur during Spring 2026.
- Complete the paper survey you receive in the mail.
- Return it using the postage-paid envelope provided.
Online
- Go to the website provided or scan the QR code to complete the survey online.
- You must use the username and password provided in the letter.
- It’s quick, convenient and secure.
Phone
- Misplaced your survey? No worries!
- Call SPH Analytics at 1-888-797-3605, and they will mail you another one.
Not invited but want to give feedback?
If you did not receive an invitation to take the survey, we still want to hear from you! Your feedback is incredibly valuable in helping us enhance your health plan experience.