Rewards & Extra Benefits

As a CountyCare member, you get extra benefits and rewards on top of your regular health care coverage.

CountyCare Rewards Program

How it works:

When you or your children go to the doctor for certain services, we will send you a CountyCare Visa Rewards Card in the mail. The card will have a cash credit on it based on the services you or your children received. Activate the card and spend the cash on what you need at most places that accept Visa. Use the card to buy groceries, transportation, utilities, and more. We will add rewards to your card when you see your doctor for additional eligible services.

Who can participate in the Rewards Program?

All CountyCare members are eligible.
MLTSS members eligible for annual health risk screening reward only.

What can I buy with the Rewards Card?

CountyCare Rewards can be used for almost anything where Visa is accepted, both online and in-store including:

Utilities – electric, gas, water, phone, and more
Restaurants and groceries
Over the counter medications
Transportation
Childcare services
Dental and vision services
Clothing and footwear
Books
Lodging
Laundry, cleaning, and garment services
And much more

Alcohol, tobacco, and firearm products cannot be purchased

How long will it take for me to get my reward once I see my doctor?

CountyCare Rewards Cards are sent to the address that we have on file and then cash credit is automatically added to your Rewards Card once we receive information from your doctor’s office. Your doctor has up to 180 days to send us that information.

Who can I contact if it has been more than 180 days and I am missing my reward?

If 180 days has passed and your reward is missing, please send an email to [email protected] with your name, member ID number, address and the reward you’d like us to research, or call Member Services at 312-864-8200 / 855-444-1661 (toll-free) / 711 (TTY/TDD).

Your Rewards Card is sent to the address that we have on file, and we will text you when new eligible rewards are loaded on to your Rewards Card. Keep your address and phone number information up to date with CountyCare by calling Member Services at 312-864-8200 / 855-444-1661 (toll-free) / 711 (TTY/TDD).

How long do I have to use my rewards?

You have six months from the date the reward is added to your CountyCare Rewards Card to use the credit. After six months the reward will expire.

How can I figure out how much I have in CountyCare Rewards?

Mobile App: Download the OTC Network app for Apple or Android to check account and balance on your Smart device.

Online: Visit My Benefits Center – mybenefitscenter.com
Phone: Call the number on the back of the card (833-684-8472) to check the balance.

The CountyCare Visa Rewards Card looks like this (below) and works anywhere that accepts Visa.

Rewards program overview English

Rewards program overview Spanish

Rewards program overview Polish

Download the free OTC Network app or login to mybenefitscenter.com to check your balance!

How to earn CountyCare Rewards

PCP Annual Visit – $50 rewardCountyCare will give each member 16 months and older a $50 reward for seeing their assigned PCP for an annual checkup.

Annual Health Risk Screening – $20 rewardCountyCare will give each member a $20 credit on their rewards card once a year for completing a health risk screening. Click here to complete the online form. You may also complete the form by texting “SURVEY” to 84908.

Colorectal Cancer Screening – $50 reward
CountyCare will give each member ages 45 to 75 a $50 credit on his/her rewards card once a year for completing a colorectal cancer screening from a network provider.

Cervical Cancer Screening – $50 reward
CountyCare will give female members ages 21 to 64 a $50 credit on her rewards card once a year for completing a cervical cancer screening from a network provider.

Pre- and Postnatal Doctor Visits – $50/$10 rewardPregnant members should see their doctor regularly, including after you have your baby.

$50 reward for prenatal visits in the first trimester
$10 reward per prenatal visit after the first trimester, up to 14 visits for the entire pregnancy
$50 reward for a visit to your doctor 1-12 weeks after you have your baby

Well-child Visits – $10/$50 rewardYou can get rewards on your child’s card for taking your baby to the doctor.

$50 for the first visit in the first month
$10 for the next five visits

Immunizations for Babies – $10 rewardYou get rewards on your child’s card for taking your baby for vaccinations before they turn 2 years old.

$10 for each immunization (excluding COVID vaccine).

Mammography Program – $50 rewardWomen ages 45 to 74 can earn a $50 reward each year when they get their mammogram.

Flu Shot – $75/$25 rewardMembers ages 6 to 24 months who get their flu shot from their primary care provider, pediatrician or in-network pharmacy will receive a $75 reward on their card, once a year.
Members 2 years and older who receive a flu shot from their PCP or an in-network pharmacy will receive a $25 reward on their card, once a year.

Notification of Pregnancy– $50 rewardMembers who are pregnant can earn a $50 reward when they complete the Notification of Pregnancy form at countycare.com under Member Resources.

Managing Diabetes – $25 rewardsDiabetic members ages 18-75 who visit a CountyCare doctor can receive the following rewards:

$25 for blood tests and urine screens once a year
$25 for an eye exam once a year
$25 for filling a prescription for statin drugs for the first time

Behavioral Health Follow-up Visits – $50/$100Members who follow up with their doctors after ER visits or inpatient hospital stay for behavioral health will receive the following rewards:

$100 for seeing your doctor within 7 days after an emergency room visit or inpatient hospital stay for behavioral health; or
$50 for seeing your doctor within 8-30 days after an emergency room visit or inpatient hospital stay for behavioral health.

COVID-19 Vaccines – $25 rewardMembers ages 6 months and older can earn a $25 reward for getting the first COVID-19 vaccine.

HPV Vaccine – $25/$50 rewardMembers ages 9-45 who receive both HPV vaccines at least 146 days apart can earn $25 for the first dose and $50 for the second dose.

Meningococcal Vaccine and Booster – $25/$10 rewardMembers aged 11 and older who receive the meningococcal vaccine and booster can earn $25 for the first vaccine and $10 for the booster.

Tdap Vaccine – $25 rewardMembers aged 10-13 years who received the Tdap vaccine will earn $25.

Care Management Survey – $15 rewardMembers enrolled in Care Management who complete the care coordination satisfaction survey can earn $15 each year that the survey is completed.

Controlling Blood Pressure – $50 rewardMembers 18 and older who fill the medication prescribed for treatment of their high blood pressure (hypertension) every month for 6 months in a row.

Continuation of Addiction Treatment icon

Continuation of Addiction Treatment – $50 rewardMembers 13 and older who complete two follow-ups (visit or medication fill) within 34 days after beginning new treatment for a substance use disorder.

Pharmacotherapy for Opioid Use Disorder icon

Pharmacotherapy for Opioid Use Disorder – $50 rewardMembers 16 and older starting treatment for substance use disorder (SUD) who fill their prescriptions used to treat SUD for at least 180 days in a row.
* Rewards for eligible MLTSS members

Brighter Beginnings

Brighter Beginnings is a program exclusive to CountyCare members. The program includes extra benefits and rewards to help you during pregnancy and once your baby is born. You can earn cash rewards, get a free car seat, free portable crib, and much more! Learn more about the extra benefits and rewards CountyCare provides for new and expecting families on our Brighter Beginnings page.

Free LASIK

CountyCare is the first and only Medicaid plan in Illinois that covers LASIK surgery.

What is LASIK surgery?

LASIK is a surgical procedure to correct vision problems by reshaping the corneas. It can be effective in fixing your vision for distance and astigmatism. It may not be as effective for correcting your vision seeing things near or close up. After surgery, you may no longer need contacts or glasses.

Is the procedure safe? Are there any risks?

While LASIK has been shown to be safe and effective, there can be complications or side effects. Make sure to discuss the risks and benefits with your eye doctor or your primary care provider (PCP).

How do I know if LASIK is right for me?

You will need a series of examinations to confirm that you are a good candidate for LASIK eye surgery. First, you need to schedule an appointment with any eye doctor in the CountyCare network for a general eye exam. If that provider believes LASIK may be appropriate, an eye care specialist with LASIK training will examine your eyes and decide if you are a candidate for LASIK surgery.

Patients who might be eligible:

Are 21 to 45 years old
Are in good general health
Have no health issues affecting eyes
Have no active eye conditions that may affect healing
Have a stable vision prescription for at least one year
Do not have severe dry eye or advanced glaucoma
Are not pregnant or nursing
Do not have uncontrolled diabetes

Patients who are not eligible:

Younger than 21 or older than 45
Corneal thickness of less than half a millimeter
Manifest refraction (using positive cylinder) less than -6 or greater than +5
Receiving hormonal therapy of any kind (excluding birth control)

I’m healthy now but have been recently sick. Should I be able to get the surgery?

You will need a series of examinations to confirm that you are a good candidate for LASIK eye surgery.

I haven’t decided which Medicaid plan I’ll choose for next year. Is LASIK surgery covered by other insurers?

CountyCare is the first and only Medicaid plan in Illinois to cover LASIK surgery.

Will I have a copayment or other costs?

There are no costs to members for the exams and surgery. You must be a CountyCare member the day of surgery to be covered.

Can I have the surgery at my local hospital?

CountyCare only covers LASIK when the procedure is performed at Cook County Health. If you are eligible, your LASIK surgery will be scheduled within 30 days of your exam.

Can my primary care provider (PCP) test to see if LASIK is right for me?

No. You will need to see an eye doctor to confirm if you are a candidate for LASIK surgery.

Do I need a referral?

You do not need a referral from a PCP but your eye doctor will need to do an exam and complete the LASIK Evaluation Form.

Can you send me the LASIK Evaluation Form?

It can be found on the Member Resources page. If you do not have a printer, you can call CountyCare Member Services to have a form mailed to you.

How long do the effects last? Will I need to have another surgery over time?

Are 21 to 45 years old
Are in good general health
Have no health issues affecting eyes
Have no active eye conditions which may affect healing
Have a stable vision prescription for at least one year
Do not have severe dry eye or advanced glaucoma
Are not pregnant or nursing
Do not have uncontrolled diabetes

Patients who may be eligible

If you are approved for the eye doctor exam, the doctor will tell you about the long-term effects of the surgery.

This is a big decision. How can I learn more? Please talk with your PCP and eye doctor about the surgery. You can also call CountyCare member services at 312-864-8200 for details or if you have questions about the evaluation process.

You will go through an eye exam and a refractive exam to determine if you are a candidate. Only a trained eye care doctor can tell you if you are a candidate for LASIK surgery. You must also be a CountyCare member the day of surgery to be covered. All LASIK eye surgery procedures will be performed at Cook County Health.

Follow these steps to find out if you’re eligible for LASIK surgery with CountyCare:

While LASIK has been shown to be safe and effective, there can be complications or side effects. Make sure to discuss the risks and benefits with your doctor.

Print the LASIK evaluation form (Spanish) (Polish).
Make an appointment for a general eye exam with an eye doctor who is in the CountyCare network. Click here to find a provider.
Be sure to fill out all of your information on the LASIK evaluation form and bring it with you to your appointment.
If no issues come up on your first eye exam, you will be contacted to schedule a refractive eye exam. This is a pre-surgery exam to determine if LASIK is right for you.
If you are determined to be eligible, your LASIK surgery will be scheduled within 30 days of your exam. Current wait time from exam to surgery is 12 months.

Call CountyCare Member Services at 312-864-8200 for details or if you have questions.

Weight Watchers

CountyCare members 13 and older get free vouchers to attend Weight Watchers meetings. Call Member Services at 312-864-8200 to request yours, and we will mail them to you.

FoodCare

CountyCare members get no-cost access to a personalized nutrition and food program provided by FoodCare. FoodCare is a personal nutrition program that helps members create a nutrition plan that fits their health and wellness goals, and budget. We offer members a simple solution to managing their health and reaching their nutrition goals. FoodCare connects members with their own registered dietitian, a nutrition expert who is licensed to support members with common medical conditions, like diabetes, cancer, heart conditions and obesity, through nutrition and healthy choices. FoodCare’s digital app helps members with meal planning, shopping on a budget, and food delivery.

To Learn more about FoodCare, and how to join for free click here.

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