CountyCare provides a coordinated team of health care professionals to support you in living a healthy lifestyle. Your health care team includes your primary care provider (PCP), specialty providers, care coordinators, pharmacists, and most importantly, you.
Your Health Care Team
Every CountyCare member has an assigned primary care provider (PCP). Your PCP is your personal doctor. The name and contact information for your PCP is printed on your member ID card.
You should see your assigned PCP for all routine care and screenings. Unless it’s an emergency, you should call your PCP first when you are sick.
If your preferred PCP is not listed on your ID card, you can change it at any time. To find or change your PCP, visit the Member Portal or call Member Services at 312-864-8200.
A specialist is a doctor who cares for certain health conditions. For example, a cardiologist is a doctor who specializes in heart health.
With CountyCare, you do not need a referral to see a specialist, but your PCP will advise if you need a specialist and recommend a doctor. If you need behavioral health services, you do not need a referral when seeing a CountyCare provider.
You will be assigned a care coordinator when you become a member. Care coordinators connect you with services to keep you healthy. Your care coordinator can answer questions about your care and help you:
- Navigate getting health care
- Consider your choices
- Find a specialist
- Maximize your benefits
- Coordinate your transition out of the hospital
- Connect you with community resources
What you tell your care coordinator is confidential. It is shared only when needed to help plan your personalized care. You can find out who your care coordinator is by calling Member Services at 312-864-8200 / 855-444-1661 (toll-free) / 711 (TDD/TTY).
24/7 Nurse Advice Line
The best place to get advice is from your PCP. Your PCP’s office is required to have an answering service for a provider to return your call anytime day or night. If you are unsure of how to reach your PCP, CountyCare members have access to registered nurses through a 24/7 nurse advice line. The nurse advice line can help you with:
- Advice on minor injuries
- How to manage asthma
- How much medicine to use/give
- What to do if you have a headache
- Questions about pregnancy and infants