Medical Care and Benefits

Every CountyCare member has an assigned primary care provider (PCP). Your PCP is your personal doctor. The name and contact information for your PCP is printed on your member ID card.

You should see your assigned PCP for all routine care and screenings. Unless it’s an emergency, you should call your PCP first when you are sick.

If your preferred PCP is not listed on your ID card, you can change it at any time. To find or change your PCP, visit the Member Portal or call Member Services at 312-864-8200.

A specialist is a doctor who cares for certain health conditions. For example, a cardiologist is a doctor who specializes in heart health.

With CountyCare, you do not need a referral to see a specialist, but your PCP will advise if you need a specialist and recommend a doctor. If you need behavioral health services, you do not need a referral when seeing a CountyCare provider.

You will be assigned a care coordinator when you become a member. Care coordinators connect you with services to keep you healthy. Your care coordinator can answer questions about your care and help you:

• Navigate getting health care
• Consider your choices
• Find a specialist
• Maximize your benefits
• Coordinate your transition out of the hospital
• Connect you with community resources

What you tell your care coordinator is confidential. It is shared only when needed to help plan your personalized care. You can find out who your care coordinator is by calling Member Services at 312-864-8200 / 855-444-1661 (toll-free) / 711 (TDD/TTY).