If you don’t receive your Welcome Packet, please call Member Services at 312-864-8200, 711 (TTY/TDD)
or login to our Member Portal to confirm we have your correct address.
CountyCare has a secure member portal where you can:
Get personalized health information
Send/receive secure messages to/from CountyCare
Change your Primary Care Provider (PCP)
Print a temporary ID card
Yes. A PCP is a doctor that will take care of your primary medical needs. Your PCP will see you regularly and know your health history. A PCP provides medical care, manages your conditions, answers your questions and gives you information to stay healthy. CountyCare has a wide group of in-network PCPs. Go to Find A Provider to see the doctors you can choose from.
Yes. You need to see the PCP listed on your card. If you don’t, you may be asked to reschedule your appointment.
Yes. If you want to change your doctor, you can call Member Services and request a change at any time. They will help you find another doctor in the CountyCare network.
Yes, if the doctor is in our network. We have over 6,600 PCPs in the CountyCare network. Go to Find A Provider to see the doctors in our network.
You can view countycare.com in English, Spanish, Polish, Arabic and Mandarin. Call Member Services at 312-864-8200 / 855-444-1661 (tollfree) / 711 (TDD/TTY) to request materials in another language.
No, you do not need to make a co-payment for any services. Also, our providers cannot bill you.
Do not pay the bill. Call the phone number on the bill and give them the info on the back of your CountyCare ID card. If you have any problems, call Member Services immediately.
There are more than 6,600 primary care providers, 26,000 specialists, more than 150 urgent/ immediate care locations, and 70 hospitals in our network. Call Member Services at 312-864-8200 / 855-444-1661 (toll-free) / 711 (TDD/TTY) or go to Find A Provider to see the doctors you can choose from.
Go to the nearest emergency room in case of a serious emergency. Serious emergencies include uncontrollable bleeding, extreme pain, chest pain, severe burns, poisoning, extreme bodily shaking, vomiting blood, miscarriage and/or loss of consciousness.
In most instances, a referral is not necessary if you visit a doctor who is in the CountyCare network. For more information, call Member Services at 312-864- 8200 / 855-444-1661 (toll-free) / 711 (TDD/TTY).
Call Member Services and ask for a new card. They will mail you a new one at no cost. You can also print a temporary ID card from the Member Portal. Visit countycare. com to login to the Member Portal. Call Member Services at 312-864- 8200 / 855-444-1661 (toll-free) / 711 (TDD/TTY).
If you travel outside of Illinois and need emergency services, healthcare providers can treat you. They will send claims to us. Emergency services are covered only if these services are provided in the United States. If you need care immediately or routine care while away from home, you must get approval from CountyCare to go to a different provider. Call Member Services for more information..
CountyCare has over 150 urgent care locations in network for our members who need immediate care.
These are cases where you need prompt attention but it is not life-threatening. Immediate care is different from emergency care. Some examples of immediate care include: minor cuts and scrapes, sprains and minor injuries, fever, and earache.
You should ONLY go to the hospital emergency department (ED) for life-threatening situations or when your PCP advises you to go there. Call your PCP or our 24-hour Nurse Advice Line at 312-864-8200 / 855- 444-1661 (toll-free) / 711 (TDD/ TTY). They will help you decide where to get care. If you need help finding a PCP or have questions, call Member Services at 312-864-8200 / 855-444-1661 (toll-free) / 711 (TDD/TTY).
Important Phone Numbers & Contacts | |
|---|---|
Emergency Services: | 911 |
Member and Provider Services: | 312-864-8200 855-444-1661 (toll-free) 711 (TDD/TTY) |
24 Hour Nurse Advice Line: | 312-864-8200 |
Other Resources | |
|---|---|
Social Security: | 1-800-772-1213 TTY 1-800-325-0778 |
Birth Certificates: | 312-603-7790 |
Child Support: | 312-603-3055 |
Child Care Assistance Program: | 312-823-1100 |
CountyCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
ATTENTION: If you speak ENGLISH, language assistance services, free of charge, are available to you. Call 312-864-8200 / 855-444-1661 (toll-free) / 711 (TDD/TTY).
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 312-864-8200 / 855-444-1661 (toll-free) / 711 (TDD/TTY).
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 312-864-8200 / 855-444-1661 (toll-free) / 711 (TDD/TTY).
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致 電 312-864-8200 / 855-444-1661 (toll-free) / 711 (TDD/TTY).
We want you to be happy with your healthcare services. If you have any questions or concerns please call our Member Services at 312-864-8200 / 855-444-1661 (toll-free) / 711 (TDD/TTY). Member Services is available Monday through Friday, 8 a.m. to 6 p.m. and Saturday 9 a.m. to 1 p.m.
Thank you for being a CountyCare member.
Our Member Services department is ready to help you get the most from your health plan.
Member Services Phone Number:
312-864-8200
855-444-1661 (toll-free)
711 (TDD/TTY)
Hours of Operation:
Monday – Friday: 8:00 AM to 6:00 PM
Saturday: 9:00 AM to 1:00 PM
©2025 Cook County Health. All rights reserved.
Beware of scams. Illinois will never ask you for money to renew or apply for Medicaid. Report scams to the fraud report website or the Medicaid fraud hotline at 1-844-453-7283/1-844-ILFRAUD.
