Open Enrollment

Open Enrollment is here.

Once each year, you can change health plans during a specific time called “open enrollment.” Once you pick your plan, you will not be able to change it for one year.

How does it work?

You will receive a letter in the mail from the State of Illinois letting you know how to select your health plan.

If you’re already a CountyCare member and want to stay a member, you don’t have to do anything. You will be automatically re-enrolled in CountyCare.

If you’re not a CountyCare member and would like to become one, you can call Illinois Client Enrollment Services at 1-877-912-8880 or visit HealthChoice Illinois at https://enrollhfs.illinoislgov/ to select CountyCare as your health plan. Click here to learn about CountyCare’s services and benefits.

If you haven’t received your letter or you are not sure when you should expect a letter, please call Illinois Client Enrollment Services at 1-877-912-8880.

Frequently Asked Questions

Once each year, you can change health plans during a period called “open enrollment.” If you’re happy with your current plan, you do not need to do anything to keep your plan. If you’re not happy with your current plan, this is your opportunity to change it.

The State of Illinois will send you a letter letting you know your enrollment date. You will have at least 60 days from when you receive the letter to choose your health plan.

If you change plans, you cannot change it until the next year’s choice period.

If you don’t do anything, you will remain with the Medicaid plan you currently have. If you’d like to keep CountyCare as your plan but change your doctor, call Member Services at 312-864-8200 to change your primary care provider (PCP).

Open enrollment happens once a year and is when you choose which Medicaid health care plan you want. Open enrollment is for people who have already been approved or are already enrolled in Medicaid.

Redetermination is a review of your eligibility for Medicaid. It is how the State of Illinois determines if you are still eligible for coverage. You must complete your redetermination forms when it is time and return them to the state or you could lose your Medicaid coverage. Click here to learn more about redetermination.

If you want to learn more about CountyCare or have questions about open enrollment, call Member Services at 312-864-8200.