Redetermination
Don’t lose your Medicaid benefits!

What is redetermination?
Redetermination, or renewal, is the annual process when the State of Illinois confirms if you are eligible to receive Medicaid services. If you also receive SNAP benefits, you have to renew every six months.
If you don’t complete your redetermination, you may lose your CountyCare Medicaid benefits. Attend a redetermination event near you if you have questions or need help filling out your paperwork.
Redetermination: What to Expect
During your redetermination period, you will need to complete and return your paperwork to confirm you are eligible for Medicaid or SNAP benefits. The State of Illinois will send you a redetermination letter with information and instructions about 30 days before your health coverage expires. Your renewal letter will look like this:
The State of Illinois will send redetermination paperwork to CountyCare members starting in late April of 2023. All members will go through redetermination at some point during the year! CountyCare members have different redetermination dates but will need to complete their redetermination once every year. Members that have SNAP benefits will have to complete their redetermination every six (6) months.
Upcoming Redetermination Events
We can get copies of your Medicaid renewal forms and help you complete them! If you have the forms the State of IL mailed to you, remember to bring them with you. If you are working, bring proof of your last 30 days of income. No appointments needed! Walk-ins are welcome. Questions? Call 312-864-7333.
Upcoming Events
Follow these steps to make sure you’re ready to renew your Medicaid coverage:
1
Make sure the State of Illinois has your current mailing address. Call the HFS hotline at 800-843-6164 or use this web form to update your address.
2
Create an account or visit your existing account on ABE’s Manage My Case website. You can find your redetermination date and complete your redetermination on this website, too.
CountyCare members, you will either receive renewal Form A or Form B.
Your Welcome Packet will arrive in the mail soon after you become a CountyCare member. It will include your:
If you receive Form A
no action needs to be taken. You will automatically be re-enrolled in your health plan.
If you don’t receive your Welcome Packet, please call Member Services at 312-864-8200, 711 (TTY/TDD)
or login to our Member Portal to confirm we have your correct address.
Complete your redetermination one of four ways:
Click “Manage My Case” at abe.illinois.gov
Call the DHS Call Center at 800-843-6154/866-324-5553 (TTY)
Mail the completed form using the return envelope to:
Central Scanning Office
P.O. Box 19138
Springfield, IL 62763
Or
Fax: 844-736-3563
Drop off your completed paperwork at a DHS Family Community Resource Center. Find a location here.
Questions about redetermination or keeping your CountyCare healthcare coverage?
Call the Cook County Health Application Assistance Call Center
312-864-8200, option 1, 855-444-1661, 711 (TDD/TTY)
Call the CountyCare REDE Hotline
312-864-REDE (7333)
Call the Illinois Department of Human Services
800-843-6154
Beware of Scams!
Illinois will never ask you for money to renew or apply for Medicaid. Report scams to the fraud report website or the Medicaid fraud hotline at 1-844-453-7283/1-844-ILFRAUD