YOUR OPINION MATTERS
We value your feedback and want to hear from you. You can share your thoughts anytime by clicking below. Your input is essential to helping us improve your health plan experience.
Odtwórz film na temat Your opinion matters at CountyCare
Odtwórz wideo
Odtwórz film na temat Your opinion matters at CountyCare
Odtwórz wideo
About the Survey
The Consumer Assessment of Healthcare Providers & Systems (CAHPS) survey is your opportunity to tell us what you think about the services we provide at CountyCare. The survey is part of a national project by the National Committee for Quality Assurance (NCQA), a non-profit group that helps people learn more about health plans.
The survey takes about 20 minutes to complete
The survey is anonymous
your name will not be on the survey and no one at CountyCare will see your answers.
CountyCare members are randomly selected to take the survey.
You must be invited to take the survey
How to Take the Survey
If you are selected to take the survey, you will receive a letter in the mail that looks like this along with a copy of the survey. Surveys will be mailed starting in February and collected during the Spring of 2025.
Poczta
- Complete the paper survey you receive in the mail.
- Simply fill it out and return it using the postage paid envelope provided.
Online
- Go to the website provided or scan the QR code to complete the survey online.
- You must use the username and password provided in the letter.
- It’s quick, convenient, and secure.
Phone
- Misplaced your survey? No worries!
- Call SPH Analytics/Press Ganey at 1-888-797-3605 and they will mail you another one.
CountyCare is a High-Quality Plan
Odtwórz film na temat Image showing a graphic with the text CountyCare earns 4-star quality rating from NCQA. Below the text are four gold stars. Logos for CountyCare and HealthChoice Illinois are present, along with an NCQA Accredited Health Plan badge.
Odtwórz film na temat Blue graphic titled HFS Report Card shows CountyCare earning 4- and 5-star ratings on the HealthChoice Illinois Report Card. Includes two rows of star ratings and logos for CountyCare and HealthChoice Illinois.
Odtwórz film na temat Image displaying text: CountyCare recibe una calificación de calidad de cuatro estrellas por el NCQA. Below are four stars and logos for CountyCare, HealthChoice Illinois, and the NCQA accreditation seal.
Odtwórz film na temat Blue graphic with white text reading Tarjeta de informe de HFS. It announces CountyCares 4 and 5-star ratings in HealthChoice Illinois plans, with a five-star graphic below. Logos for CountyCare and HealthChoice Illinois are at the bottom.
We Made Improvements
Based on Your Survey Responses!
Want to know how we improved CountyCare based on your feedback?
Watch these videos to learn more.
Odtwórz film na temat A person wearing glasses, a white coat, and a red top is smiling at the camera. They are sitting indoors with a window in the background. A text overlay reads, CountyCare member feedback now open!.
Odtwórz film na temat A person wearing glasses and a white lab coat is standing against a plain background. There is text on the image that reads, “Expansive CountyCare network.”.
Odtwórz film na temat A person wearing a lab coat and glasses holds up four fingers. They stand against a plain background. A banner at the bottom reads, National Committee for Quality Assurance 4-star rating.
Odtwórz film na temat A person wearing glasses speaks directly to the camera, raising an index finger. Text across the image reads, ¡La encuesta de opinión para miembros de CountyCare ya está abierta! The person is wearing a light-colored blazer.
Odtwórz film na temat A person with long hair, wearing glasses and a pink sweater, stands against a plain background. They have large hoop earrings and are speaking, with a caption at the bottom reading, Red de CountyCare.
Odtwórz film na temat A woman with long dark hair and glasses stands in front of a plain background. She is wearing a navy blue top and a watch. A Spanish overlay reads Reconocida por la atención de la calidad.
What are some of the
most recent improvements?
Provider Directory
Our updated provider directory makes it easier for you to find doctors and locations. Dowiedz się więcej
Improved Vision Benefits
125 for glasses every year (instead of $100 every 2 years) or $300 allowance for contacts instead of glasses (previously $100). Dowiedz się więcej
Transportation Provider
Our new transportation provider offers free rides to and from medical visits by phone, website, or mobile app. Dowiedz się więcej
Expanded Network
Our robust and expanding network includes 70 hospitals, 6,600 primary care providers, and 150 urgent care sites. You’ll have access to top hospitals like Northwestern, Rush, and UChicago Medicine. Dowiedz się więcej
Expanded Telehealth Options
We’ve expanded our telehealth network, offering virtual immediate care and behavioral health appointments whenever you need them. Dowiedz się więcej
We appreciate your commitment to helping us provide the best possible health plan.
Your voice matters, and together, we're building a healthier future.