Privacy

CountyCare is committed to protecting your health information and upholding your privacy. This page describes the different ways we may use and share your health information, how we keep it safe, and ways in which you can also protect the privacy of your health information.

HIPAA Notice of Privacy Practices

This Notice describes how your health information may be used and shared and how you can get access to this information. Please review it carefully.

ENGLISH

CountyCare SMS Notice

CountyCare provides a texting program to share information with CountyCare members. These messages may include educational content, redetermination information, open enrollment reminders, opportunities for rewards, and information about your benefits.

This Terms of Service outlines how we may contact you and information on how to opt out.

Texting Terms of Service 

Ways You Can Protect Your Health Information

CountyCare has policies, procedures, processes, and tools in place to keep your information safe, but we also want to provide you with recommendations that you can use to protect the privacy of your health information.

Tips for Protecting Your Health Information

• Limit the amount of information you send via text or email. Try not to include Social Security number, copies of your ID, or any other sensitive information.
• Create unique passwords for your online accounts using a combination of letters, numbers and symbols.
• Be aware of common phone, email, and text scams that may seek your personal or health information. Don’t share information if you can’t confirm the identity of the person or entity asking for your information.
• Look for common signs of fake emails including typos, grammatical errors, unexpected or awkward language, extra spaces, missing words, or links to outside content.