YOUR OPINION MATTERS
We value your feedback and want to hear from you. You can share your thoughts anytime by clicking below. Your input is essential to helping us improve your health plan experience.
About the Survey
The Consumer Assessment of Healthcare Providers & Systems (CAHPS) survey is your opportunity to tell us what you think about the services we provide at CountyCare. The survey is part of a national project by the National Committee for Quality Assurance (NCQA), a non-profit group that helps people learn more about health plans.
The survey takes about 20 minutes to complete
The survey is anonymous
your name will not be on the survey and no one at CountyCare will see your answers.
CountyCare members are randomly selected to take the survey.
You must be invited to take the survey
How to Take the Survey
If you are selected to take the survey, you will receive a letter in the mail that looks like this along with a copy of the survey. Surveys will be mailed starting in February and collected during the Spring of 2025.
- Complete the paper survey you receive in the mail.
- Simply fill it out and return it using the postage paid envelope provided.
Online
- Go to the website provided or scan the QR code to complete the survey online.
- You must use the username and password provided in the letter.
- It’s quick, convenient, and secure.
Phone
- Misplaced your survey? No worries!
- Call SPH Analytics/Press Ganey at 1-888-797-3605 and they will mail you another one.
CountyCare is a High-Quality Plan
We Made Improvements
Based on Your Survey Responses!
Want to know how we improved CountyCare based on your feedback?
Watch these videos to learn more.
What are some of the
most recent improvements?
Provider Directory
Our updated provider directory makes it easier for you to find doctors and locations. Learn More
Improved Vision Benefits
125 for glasses every year (instead of $100 every 2 years) or $300 allowance for contacts instead of glasses (previously $100). Learn More
Transportation Provider
Our new transportation provider offers free rides to and from medical visits by phone, website, or mobile app. Learn More
Expanded Network
Our robust and expanding network includes 70 hospitals, 6,600 primary care providers, and 150 urgent care sites. You’ll have access to top hospitals like Northwestern, Rush, and UChicago Medicine. Learn More
Expanded Telehealth Options
We’ve expanded our telehealth network, offering virtual immediate care and behavioral health appointments whenever you need them. Learn More
We appreciate your commitment to helping us provide the best possible health plan.
Your voice matters, and together, we're building a healthier future.