Logo of CountyCare featuring a large C composed of varying blue shades. Beside it, the text reads CountyCare with the tagline A Medicaid Health Plan underneath in smaller font.

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Join or Renew
Logo of CountyCare featuring a large C composed of varying blue shades. Beside it, the text reads CountyCare with the tagline A Medicaid Health Plan underneath in smaller font.

Member Resources

CountyCare offers a wide variety of resources for our members

Not finding what you need? Call us at 312-864-8200 / 855-444-1661 (toll-free) / 711 (TDD/TTY).

To request a copy of one of the member resources listed below, please call Member Services at 312-864-8200 / 855-444-1661 (toll-free) / 711 (TDD/TTY) and we’d be happy to mail one to you.

Handbook, Flyers & Valuable Resources

A smiling man lifts a laughing young girl as a smiling woman looks on. The text reads Member Handbook with CountyCare and HealthChoice Illinois logos and member services contact information.
Member Handbook

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A smiling woman helps a young boy ride a bicycle in a park. The image includes the CountyCare logo and the text “Welcome to CountyCare” and “Start Here.”.
Quick Start Guide

Spanish

A smiling mother, father, and young child embrace in front of a blue background with the CountyCare logo and the text Certificate of Coverage.
Certificate of Coverage

Spanish

A PCP Change Request Form from CountyCare, with sections for member information, PCP change details, reasons for change, and fields for signatures and provider information.
PCP Change Request Form

Spanish | Polish

Health & Wellness

Newsletters & Notices

Policies, Procedures & Forms

Important Information about COVID-19 Vaccinations from the CPS Office of Student Health and Wellness

You can learn more about COVID-19 vaccines or how to schedule an appointment at our COVID-19 vaccination website or find a COVID-19 vaccine near you at https://www.vaccines.gov/, text your zip code to 438829, or call 1-800-232-0233.

To learn more about all services that the CPS Office of Student Health and Wellness can offer, please visit cps.edu/cfbu or call the Healthy CPS hotline at 773.553.KIDS (5437).

Notification of Pregnancy Form
Click Here
Member Health Risk Screening Form
Click Here

Have questions?

If you want to learn more about CountyCare or have questions about applying for Medicaid, open enrollment or redetermination, call Member Services at 312-864-8200.

Logo of CountyCare, a Medicaid health plan, featuring a large letter C composed of segmented lines. The text CountyCare is to the right, with A Medicaid Health Plan below it in smaller font. The design is in white on a transparent background.

Our Member Services department is ready to help you get the most from your health plan.

Member Services Phone Number:
312-864-8200
855-444-1661 (toll-free)
711 (TDD/TTY)

Hours of Operation:
Monday – Friday: 8:00 AM to 6:00 PM
Saturday: 9:00 AM to 1:00 PM

About Us 
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A circular blue and white badge with Accredited NCQA Health Plan written in red and white text. The word Accredited appears at the top and bottom of the circular border.
Logo of HealthChoice Illinois featuring a white geometric design resembling a four-pointed star next to the text HealthChoice Illinois.
The image displays the text Cook County Health in bold white letters on a transparent background.
Seal of Cook County, Illinois. Features a central design with a silhouette of the state and cityscape, a ship, and a book with the date January 1831. Encircled by the text Seal of Cook County Illinois.

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©2025 Cook County Health. All rights reserved. 

Beware of scams. Illinois will never ask you for money to renew or apply for Medicaid. Report scams to the fraud report website or the Medicaid fraud hotline at 1-844-453-7283/1-844-ILFRAUD.

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