Logo of CountyCare featuring a large C composed of varying blue shades. Beside it, the text reads CountyCare with the tagline A Medicaid Health Plan underneath in smaller font.

en

Join or Renew
Logo of CountyCare featuring a large C composed of varying blue shades. Beside it, the text reads CountyCare with the tagline A Medicaid Health Plan underneath in smaller font.

Provider Notices

Jul 14, 2025
Prohibition of Bot Users on the CountyCare Provider Portal
Jul 1, 2025
Home Therapy Prior Authorization (PA) Changes Effective 09/01/25
Jun 27, 2025
Recommend CountyCare to Your Medicaid Patients – Here’s Why
Jun 10, 2025
Provider Lunch & Learn: Provider Orientation
May 9, 2025
Update: Change Healthcare Cybersecurity Breach
May 9, 2025
Provider Lunch & Learn: IAMHP Universal Roster + Access and Availability Standards
Apr 30, 2025
UPDATE: ER Claims Coding Consistency Policy
Apr 29, 2025
Prior Authorization (PA) Change effective 4/1/25
Apr 18, 2025
Provider Lunch and Learn- Health Equity
Apr 16, 2025
2025 Annual Notice for CountyCare Providers
Apr 1, 2025
Preferred Drug List — Formulary Update
Apr 1, 2025
Emergency Room Claims Coding Consistency Policy
Apr 1, 2025
Prior Authorization Changes Effective 05/23/2025
Mar 20, 2025
Prior Authorization Change Effective 1/22/25
Feb 19, 2025
Updated Provider Manual
Feb 5, 2025
Prior Authorization Change Effective April 5 2025
Feb 5, 2025
Procedure Codes Added to the Prior Authorization List Effective April 2025
Jan 23, 2025
Advanced Imaging and Cardiology Authorization Changes
Jan 23, 2025
Musculoskeletal Surgery and Interventional Pain Management Authorization Changes
Jan 23, 2025
Physical Occupational and Speech Therapy Services Authorization Changes
Jan 23, 2025
Behavioral Health (BH) Administrative Day Authorization Support Effective 02/24/25
Dec 30, 2024
CountyCare Rewards and Benefit Updates
Dec 27, 2024
Prior Auth Change — Medications on the Medical Benefit — Effective 3/1/2025
Dec 27, 2024
Prior Auth Change — Evolent Specialty Services — Effective 3/1/2025
Nov 15, 2024
Early Delivery Protocol Updated — Effective 11/1/2024
Nov 12, 2024
Optum Pre-Payment Review Program
Nov 4, 2024
Procedure Codes Removed from Prior Authorization List- Effective January 1 2025
Nov 4, 2024
SUPR Expanded Services Program Effective 12/1/2024
Oct 29, 2024
Climate Change
Oct 29, 2024
Evicore
Oct 29, 2024
2024 Vaccine Updates
Oct 8, 2024
Provider Town Hall
Oct 1, 2024
Attention CountyCare Providers — Medicaid Provider Revalidation
Sep 25, 2024
Prior Authorization Changes Effective 11/26/2024
Sep 19, 2024
Postpartum Bonus Payments
Sep 12, 2024
Provider Lunch & Learn — Utilization Management
Sep 11, 2024
Updated CountyCare Network Management Team
Aug 20, 2024
Provider Lunch & Learn- IAMHP Universal Roster Training
Jul 19, 2024
CrowdStrike Global Outage
Jul 10, 2024
Procedure Codes Removed from Prior Authorization Look-Up Tool
Jul 10, 2024
APR-DRG Billing Clarification
Jul 2, 2024
Non-Emergency Medical Transportation Transition
Jun 6, 2024
Prior Authorization Changes Effective 08/09/2024
May 1, 2024
CountyCare UM Webinar: Elective Deliveries Policy
Apr 29, 2024
Naloxone Utilization
Apr 29, 2024
New CountyCare Partnerships
Apr 29, 2024
Living Well Program
Apr 23, 2024
SUPR Services Notification Requirements
Apr 16, 2024
Prior Authorization Changes- Effective 6/17/24
Apr 8, 2024
Measles and Flu Vaccinations: Identifying Care Gaps
Apr 4, 2024
Endodontic Benefit Expansion
Feb 28, 2024
Change Healthcare Cybersecurity Breach
Feb 21, 2024
Prior Authorization DME Changes- Update
Feb 21, 2024
Enhanced Respiratory Care (ERC) Program Update- Referral Process
Feb 21, 2024
Prior Authorization Changes Effective 2/22/2024
Feb 15, 2024
Prior Authorization Changes
Feb 14, 2024
Newborn Eligibility and Authorizations Update
Jan 11, 2024
Update to Prior Authorization (PA) Look-Up Tool
Jan 11, 2024
CountyCare Eventa Training
Jan 10, 2024
New EDI Edits and Billing Clarification for Inpatient Claims
Jan 10, 2024
New EDI Edits and Billing Clarification for FQHC Claims
Dec 26, 2023
New Member Population January 2024
Dec 22, 2023
2024 Annual Provider Notice
Dec 20, 2023
Updated Notice December 2023 -Change in payment for early elective deliveries effective October 3 2022
Dec 13, 2023
Progeny Authorizations and Newborn Eligibility Update
Nov 15, 2023
IAMHP Universal Roster Training
Nov 8, 2023
Prior Authorization Changes for 2024 effective 01/10/2024
Oct 17, 2023
Change in criteria used for Bariatric Surgery Approval
Oct 12, 2023
Vaccines: COVID-19 RSV & Influenza
Oct 12, 2023
eviCore Training Schedule for Prior Authorization Change effective 11/1/23
Oct 12, 2023
Utilization Management of Neonatal Intensive Care Newborns
Oct 3, 2023
CountyCare Health Plan Illinois Crown Benefit Revisions Effective 11/15/2023
Sep 1, 2023
eviCore to Manage Durable Medical Equipment Authorization Requests
Sep 1, 2023
CountyCare Health Plan Illinois Adult Partial Benefit Revisions Effective 10/01/2023
Aug 24, 2023
Electronic Prior Authorization (ePA)
Aug 14, 2023
New Program to Improve Outcomes for the Complex Respiratory Patient: Effective 10/16/23
Aug 4, 2023
Provider Satisfaction Survey
Jul 27, 2023
Reference Claim Required on Corrected Claim Submission
Jul 21, 2023
Hospital Administrative Policy
Jul 12, 2023
Prior Authorization Changes Effective 9/12/2023
Jul 12, 2023
Change in Authorization for Newborn Admissions Effective September 13 2023
Jun 30, 2023
Illinois Preferred Drug List — Formulary Update
Jun 23, 2023
Hepatitis C Drug Prior Authorization Removal
Jun 15, 2023
Vision Benefit Update
Jun 15, 2023
Adult Orthodontic Benefit Revisions
Jun 13, 2023
Provider Notice Pharmacy Benefit Manager (PBM) Change
Jun 6, 2023
Elective Deliveries Phase 2
May 26, 2023
Multiple Place of Service (POS) Intake Update
May 16, 2023
Updated: CountyCare Network Management Team
May 15, 2023
Prior Authorization Requests for Lung and Lobar Transplants
May 15, 2023
Prior Authorization Changes 2023
May 15, 2023
Fertility Preservation Changes
May 11, 2023
2023 ICD-10 Coding Update
Apr 17, 2023
Universal IAMHP Roster Trainings
Mar 1, 2023
2023 Annual Provider Notice
Feb 17, 2023
Utilization Review Policy Update: Authorization for Observation vs. Inpatient Level of Care
Jan 19, 2023
UM Extension Requests for Prior Authorizations
Dec 31, 2022
2022 Annual Provider Notice
Dec 23, 2022
REVISED: 2023 Formulary Updates
Dec 15, 2022
Current Billing Requirements for Hyperbaric Oxygen (HBO) Treatment
Dec 14, 2022
Prior Authorization Changes for 2023
Nov 30, 2022
Provider Relations Department Update
Nov 25, 2022
2023 Formulary Updates
Nov 16, 2022
EDI Gateway Update: Availity
Oct 31, 2022
SMART Act Authorization Changes Effective October 31 2022
Sep 20, 2022
PCP Roster Updates for OB/GYNs and Pediatrics
Sep 6, 2022
Updated Notice: Change in Payment for Elective Deliveries Effective October 3 2022
Aug 3, 2022
Change in Payment for Elective Deliveries Effective Oct. 3 2022
Jul 22, 2022
UPDATED: Observation vs. Inpatient Level of Care
Jul 16, 2022
FQHC Covid-19 Fee Schedule EDI Updates
Jul 16, 2022
Same Calendar Day Admit and Discharge Inpatient Claims EDI Updates
Jun 23, 2022
Amendment to Behavioral Health Appointment Time Frames
May 20, 2022
Observation vs. Inpatient Level of Care
May 18, 2022
Certificate of Transportation Services Form New Requirements
May 5, 2022
General Notice: POS 21/22 vs. 23 on ER Claims
May 5, 2022
Telehealth Billing Guidance for SUPR Providers
Apr 22, 2022
Urgent UM Request Process Change
Apr 15, 2022
Illinois Preferred Drug List: Formulary Update
Apr 13, 2022
HEDIS Measurement Reference Guide Available on the Website
Apr 5, 2022
Provider Dispute System and Process for 30-Day Readmissions Disputes
Mar 15, 2022
60-Day Notification of Prior Authorization Changes
Mar 11, 2022
UPDATE: Preferred Drug List Changes
Feb 15, 2022
CountyCare Peer-to-Peer Review — Update
Jan 28, 2022
Taxonomy Codes Required on Claims Submission or Claim Could be Rejected
Jan 21, 2022
Enhancements to Utilization Management Provider Portal
Jan 14, 2022
COVID-19 Prior Authorization Temporary Changes for Skilled Nursing Facilities
Dec 31, 2021
2021 Annual Provider Notice
Dec 28, 2021
Reminder PA Changes Effective 1/1/2022
Dec 17, 2021
Important Announcement: Non-Emergent Ambulance Transition Effective 1/1/2022
Oct 15, 2021
Car-T Therapy Policy and Procedure
Aug 13, 2021
Updated CountyCare Provider Manual
Aug 6, 2021
Criteria and Process in Selected Surgical Procedures
Jun 4, 2021
Inpatient Readmissions: Reimbursement Policy Effective 7/1/2021
May 13, 2021
CountyCare Drug List — Update
May 11, 2021
COVID-19 Vaccine Waste Guidance for Providers
Apr 30, 2021
Business Enterprise Program Certification Training for Providers
Apr 23, 2021
ACTION REQUIRED: Provider Roster Required Fields
Apr 17, 2021
Resumption of Timely Filing Effective June 1 2021
Mar 30, 2021
Formulary Updates Effective April 1 2021
Mar 29, 2021
Provider Relations Representative Reference — March 2021
Mar 4, 2021
COVID-19 Prior Authorization Temporary Changes — Updates
Mar 1, 2021
COVID-19 Vaccine and Administration Billing
Mar 1, 2021
Non-Emergent Medical Transportation Ambulance Claims Update — March 2021
Feb 12, 2021
SUPPORT Act –New Updates Related to Opioids
Jan 28, 2021
COVID-19 Prior Authorization Temporary Changes — Updates — February 2021
Jan 14, 2021
COVID-19 Mass Vaccination Guidance for Providers
Jan 1, 2021
Provider Relations Team Notice January 2021
Dec 22, 2020
COVID-19 Prior Auth Temporary Changes- UPDATES December 22 2020
Dec 20, 2020
2021 Annual PA Changes — (December 2020)
Dec 20, 2020
Important Utilization Management Updates — Effective January 1st 2021 — (December 2020)
Dec 17, 2020
Human Donor Milk Coverage Provider Notice — December 17 2020
Dec 12, 2020
New Population Health Tool in the CountyCare Provider Portal — December 12 2020
Dec 12, 2020
Affinitē ProviderLink Quick Reference Guide — December 12 2020
Dec 1, 2020
Illinois Preferred Drug List — December 1 2020
Nov 25, 2020
Applied Behavior Analysis (ABA) Services Now Covered — November 25 2020
Nov 25, 2020
COVID-19 Prior Auth Temporary Changes- UPDATES November 25 2020
Nov 22, 2020
Provider Education Webinar: Provider Orientation and Provider Portal Review — November 2020
Nov 20, 2020
Policy and Procedure Manual Human Donor Milk — November 2020
Nov 20, 2020
Updates Regarding Claims Submission — November 2020
Oct 20, 2020
Open Enrollment in Illinois is Approaching — October 2020
Oct 20, 2020
Authorization Timelines and Decisions — October 2020
Oct 20, 2020
2020 Annual Notice for CountyCare Providers
Oct 15, 2020
Prior Authorization Submission Checklist — October 2020
Oct 15, 2020
Provider Education Webinar: Home and Community-Based Services (HCBS) Waiver Providers — October 2020
Sep 20, 2020
New policy and procedure billing changes for Home and Community-Based Services (HCBS) waiver providers — September 2020
Sep 1, 2020
DCFS YouthCare Program Update — September 1 2020
Aug 31, 2020
New False Claims Act and Whistleblower Protection Policy — August 2020
Aug 25, 2020
Final Reminder — Authorization Reinstatement as of 9/1/20 — August 25 2020
Aug 11, 2020
COVID-19 Prior Auth Temporary Changes — August 11 2020
Aug 1, 2020
Change to Ordering Referring and Prescribing (ORP) Policy Effective 8/1/2020 — July 2020
Jul 31, 2020
COVID-19 Prior Auth Provider Notice — July 2020
Jul 21, 2020
Brighter Beginnings — Blood Pressure (BP) — July 2020
Jul 17, 2020
ACTION REQUIRED: Your IAMHP Roster is Needed or Your Claims may be Denied — July 2020
Jun 5, 2020
CountyCare Stands Ready to Support our Members Provider Partners and the Community During this Time of Unrest — June 5 2020
Jun 1, 2020
COVID-19 Prior Auth Temporary Changes — Updates June 2020
Jun 1, 2020
Important Utilization Management Updates — June 2020
May 25, 2020
Prior Auth for Oncology — 2020
May 20, 2020
New Provider Phone Number for First Transit — May 2020
May 14, 2020
COVID-19 Hospital Administrative Day Policy — May 2020
Apr 30, 2020
Urine Drug Testing UM Update — 2020
Apr 14, 2020
Universal Provider Roster — April 2020
Apr 10, 2020
COVID-19 Prior Auth Temporary Changes — April 2020
Feb 27, 2020
Billing Update related to Mobile Crisis Response — March 2020
Feb 20, 2020
Network Criteria for Selected Surgical Procedures — February 2020
Feb 1, 2020
Special Needs Children (SNC) Program Updates — February 2020
Jan 20, 2020
IMPORTANT UTILIZATION MANAGEMENT UPDATES — January 2020
Jan 8, 2020
IMPACT Provider Letter — December 23 2019
Jan 7, 2020
Important Update: Ordering Referring Prescribing (ORP) — January 2020
Jan 2, 2020
Nursing Facility Provider Notice — January 2 2020
Dec 26, 2019
Important Update: Ordering Referring Prescribing (ORP) National Provider Identifier (NPI) Requirements — December 2019
Dec 23, 2019
Vision Providers Continuity of Care Extension — December 2019
Dec 11, 2019
Mobile Crisis Response Providers
Dec 11, 2019
PROVIDER POLICY UPDATE NOTICE: Updates to Prior Authorization Requirements — Hospice Services
Oct 23, 2019
2019 Annual Provider Notice
Oct 15, 2019
Pharmacy Updates: Prescribing Provider
Oct 3, 2019
Pharmacy Updates
Oct 3, 2019
Corrected Claims Claim Review Provider Disputes and Medical Necessity Appeals
Sep 13, 2019
Provider Notice Stroger Hospital
Sep 1, 2019
Important Update related to HCBS Waiver Billing September 2019
Aug 21, 2019
Utilization Management Services — Cardiology/Oncology Frequently Asked Questions (FAQs)
Aug 21, 2019
New Utilization Management/Quality Program for Oncology Services
Aug 21, 2019
New Utilization Management/Quality Program For Cardiology Services
Jul 24, 2019
MLTSS Claim Processing Hold
Jul 10, 2019
Authorization Portal Enhancement Effective 7/1/2019
Jul 9, 2019
Pharmacy Notice: MedImpact Direct Specialty Update
May 28, 2019
2018 Annual Notice for CountyCare Providers
May 19, 2019
Provider Relations Team Notice May 2019
May 14, 2019
Provider Account Inactivity
May 13, 2019
Important Update to LTC and SLF Prior Authorizations — May 2019
Apr 12, 2019
Pharmacy Notice MedImpact Direct Specialty — April 12 2019
Apr 11, 2019
CountyCare Has New Dedicated Fax Line for All Reports of Critical Incidents April 1 2019
Apr 9, 2019
CountyCare Primary Care Provider Policy Update — April 9 2019
Mar 25, 2019
Pharmacy Benefit Manager (PBM) Change March 2019
Mar 14, 2019
Transportation Card Distribution Changes March 2019
Mar 14, 2019
Bariatric Provider Notice March 2019
Feb 28, 2019
UPDATE: Hand Price Code Reimbursement Methodology February 2019
Dec 20, 2018
Provider Notice: Important Utilization Management Updates December 2018
Dec 2, 2018
Care Plans Now Available in the Provider Portal December 2018
Sep 11, 2018
Provider Notice — New Authorization Portal Upgrade Effective 10/8/18 — September 2018
Jul 18, 2018
Mailroom Notice: New Mailing Addresses — July 2018
Jul 18, 2018
Adoption of the Universal Provider Roster Template July 2018
May 10, 2018
HCBS Provider Notice: Provider — Care Coordination Communication
Apr 20, 2018
Waiver Provider Billing Update Notice May 2018
Apr 20, 2018
Provider Portal Training Sessions April 20 2018
Apr 17, 2018
Provider Portal Upgrade Notice April 2018
Apr 6, 2018
New Electronic Funds Transfer (EFT) and Electronic Rremittance Advice (ERA) 4/8/2018
Feb 5, 2018
New Prior Authorization Forms 2/5/2018
Jan 16, 2018
Nursing Facility Provider Notice January 2018
Dec 28, 2017
HCBS Provider Notice: Authorization Changes for Waiver Services
Dec 1, 2017
CountyCare Provider SMART Notice December 2017
Aug 1, 2017
CountyCare Cigna Member Transition Notice 8/1/2017
Jun 19, 2017
CountyCare Care Coordination Referrals 6/19/2017
Apr 1, 2017
CountyCare Prior Authorization Updates Notice 4/1/2017
Dec 29, 2016
CountyCare BH Service Notice 12/29/2016
Nov 29, 2016
CountyCare Behavioral Health FAQs 11/29/2016
Oct 14, 2016
CountyCare Direct Credentialing Notice 10/14/2016
Sep 30, 2016
CountyCare BH OON Provider Notice 9/30/2016
Aug 18, 2016
CountyCare Advocate Health Systems Notice August 2016
Aug 18, 2016
CountyCare Provider Credentialing Notice 8/18/2016
Aug 18, 2016
Provider Delegated Credentialing Notice 8/18/2016
Aug 16, 2016
CountyCare CABG Oncology Provider Notice 8/16/2016
Logo of CountyCare, a Medicaid health plan, featuring a large letter C composed of segmented lines. The text CountyCare is to the right, with A Medicaid Health Plan below it in smaller font. The design is in white on a transparent background.

Our Member Services department is ready to help you get the most from your health plan.

Member Services Phone Number:
312-864-8200
855-444-1661 (toll-free)
711 (TDD/TTY)

Hours of Operation:
Monday – Friday: 8:00 AM to 6:00 PM
Saturday: 9:00 AM to 1:00 PM

About Us 
Related Links
For Providers
Facebook Instagram Youtube
A circular blue and white badge with Accredited NCQA Health Plan written in red and white text. The word Accredited appears at the top and bottom of the circular border.
Logo of HealthChoice Illinois featuring a white geometric design resembling a four-pointed star next to the text HealthChoice Illinois.
The image displays the text Cook County Health in bold white letters on a transparent background.
Seal of Cook County, Illinois. Features a central design with a silhouette of the state and cityscape, a ship, and a book with the date January 1831. Encircled by the text Seal of Cook County Illinois.

Privacy Policy

|

Cookie Policy

|

Nondiscrimination Statement

|

Texting Terms of Service

©2025 Cook County Health. All rights reserved. 

Beware of scams. Illinois will never ask you for money to renew or apply for Medicaid. Report scams to the fraud report website or the Medicaid fraud hotline at 1-844-453-7283/1-844-ILFRAUD.

English
Español English