Care Coordination
Please see below for resources on the care management program. If you can’t find what you are looking for, please reach out to your care management leadership for additional resources.
- Care Management Program Manual (December 2025)
- Care Management Program Description (January 2026)
- CountyCare Care Management (Care Coordination) Services Flyer: English Version & Spanish Version
- MCR Providers Care Coordinator Contacts (February 2026) & HIPAA Guidance MCR
- Who to contact at the CME (June 2026)
- Who CME Management may contact to escalate issues to (June 2026)
- UM FAQs for CMEs (February 2026)
- CountyCare Housing Resource Guide
- Transportation Services and Requesting a trip through CM Portal (TripCare)
- Critical Incidents Definitions
- Recipient Restriction Program Referral-August 17, 2022
- Referral to Care Coordination
- Redetermination Information
- CountyCare HIV Training with CORE Slides– March 2023
- NEW! Standardized Warm Hand-off Form (2025)
- Member Success Stories-Short Form (2025)
- Death Notification Process Workflow 2025
- American Lung Association: Illinois Tobacco Quitline (ITQL) CM Resource Document
- MAT Resources Guide and MAT Workflow Updates
- Behavioral Health Staff Resource Guide
Care Management Monthly Webinar Slides (2026)
- Webinar: Member Rewards and Benefits Updates, MAT Workflow Updates, Start Early (01/2026)
- Webinar: LGBTQ+ Sensitivity Training, Eventa Program Updates, SNAP work requirements, and HSAG 2025 Compliance File Review (02/2026). SNAP Webinar 1, 2, 3.
- Webinar: Modivcare, Big Heart Health, Blue Kite Wellness, & Sheild Health (03/2026). Big Heart Health Word Docx.
- Webinar: Clinical Triage and Stabilization Center & Advisory Council (Housing) Presentation (04/2026)
- Webinar: Waiver Conversion Training and Serenity Home Health (05/2026)
- Webinar: Transportation Updates and Confidentiality of SUD Patient Record Training (06/2026)
Care Management Monthly Webinar Slides (2025)
- Webinar: Eventa, HBIA/IS HSAG Audit Remediation Training, and Member Incentives Update (01/2025)
- Webinar: Oncology Navigation Program and Responding to Potential Immigrant Enforcment (02/2025)
- Webinar: Medicaid Changes & HBIA, Update on Redetermination, Grievance Updates and Brave Health Presentation (03/2025). March REDE Event Flyer and April REDE Event Flyer
- Webinar: HBIA/HBIS Updates, Blue Kite Wellness, Housing Resource Guide Overview, Medicaid Member Stories Campaign, & Open Roads Presentation (5/2025). HBIA Possible Elimination FAQ Document.
- Webinar: New Member Portal, SOP Discharge Barrier Escalation Process & Discharge Planning Resources Guide (06/2025)
- Webinar: Accent Care, BH Resource Guide, & Unite Her, Oncology Support Program (07/2025)
- Webinar: Clinical Triage and Stabilization Center (CTSC), Centauri, Death Notification Update (08/2025)
- Webinar: Pulse Survey Wave, Ronke Homemaker Agency, and Walk with a Doctor (09/2025)
- Webinar: Death Notification, Equal Hope, Oasis, Suicide Prevention (10/2025)
- Webinar: BH Resources, CCH Housing Updates, Telehealth Services, and Brave Health (11/2025). CCH Housing Navigation Contact Form, CCH Housing Navigation Referral Form, CCH Housing Navigation Consent Form
- Webinar: Serenity, Member Portal Update, HSAG Audit, Death Notification, and Rewards Update (12/2025) and Death Notification Workflow
Care Management Monthly Webinar Slides (2024)
- Webinar: Member Stories and Opioid Overdose Prevention & Naloxone Training (11/2024)
- Webinar: Centauri Referral Process and LGBTQ+ Sensitivity Training (1/2024)
- Webinar: Brave Health and Division of Specialized Care for Children (DSCC) (2/2024)
- Webinar: Home Delivered Meals Program-Department of Family & Support Services (3/2024)
- Webinar: Redetermination Q2 2024 (04/2024)
- Webinar: PCC Wellness and Infant Safe Sleep Practices (05/2024)
- Webinar: CCU Training- Dementia Definitions, Diagnosis, & Treatments and Transportation Updates (07/2024)
- Webinar: Illinois Tobacco Quitline (ITQL) Training and Cook County Health Housing Updates (08/2024)
- Webinar: ICAN! Advance Reproductive Well-being and Supporting Healthy Birth Spacing (09/2024)
- Webinar: Pharmacy Updates, CCH Recovery Support Services & MAT Program, Children’s Behavioral Health (10/2024)
- Webinar: Member Stories and Opioid Overdose Prevention & Naloxone Training (11/2024)
- Webinar: Care Coordination Spotlight (12/2024) & GVOKE-HCP Brochure
Care Management Monthly Webinar Slides (2023)
- Webinar: Better Care Home Health/Basinger (01/2023)
- Webinar: Opioid’s and Narcan Education -Pharmacy (02/2023)
- Webinar: BH Rewards and REDE (Redetermination) Training (03/2023)
- Webinar: Food Smart, REDE, & Oasis Hospice & Palliative Care (04/2023)
- Webinar: Rx Complete Partnership Training & PHE Ending and Health Equity Considerations (05/2023)
- Webinar: Relocation out of Illinois, Health Equity, Energy Assistance Program and FoodSmart (06/2023)
- Webinar: Compassion Fatigue (07/2023)
- Webinar: JI Training, ABA & Autism Spectrum Disorder, and Family Support Program (08/2023)
- Webinar: CCDPH Lead Poisoning Prevention and Naloxone & Opioid Crisis Training (09/2023)
- Webinar: CEU Modifications for Accessibility Lifeway Mobility (10/2023)
- Webinar: Trauma-Informed Care (11/2023)
- Webinar: Trauma-Informed Care Pt. II (12/2023)
Care Management Monthly Webinar Slides (2022)
- Webinar: Critical Incidents/Member Benefits ((09/2022)
- Webinar: Member Reimbursement/Vital Decision 10/2022)
- Webinar: Home Modifications and DME_LTSS 8/2022
- Webinar: Maternal Child Health/Demographic Trainings & Redetermination 7/2022
- Webinar: Supportive Housing 6/2022
- Webinar: Behavioral Health 5/2022
- Webinar: Domestic Violence and Cultural Awareness 4/2022
- Webinar: Utilization Management: Information You can Use and Vital Decisions 3/2022
- Webinar: Care Coordination Monthly: UM/IAMHP (3/2022 slides)
- Webinar: Annual Care Management Survey (1/2022 slides)
- Webinar: Annual Care Management Survey (2/2022 slides)
Care Management Monthly Webinar Slides (2021)
- Webinar: Behavioral Health Access Line (11/2021 slides)
- Webinar: Early Childhood Development (10/2021 slides)
- Webinar: CAHPS and Open Enrollment (9/2021 slides)
- Webinar: Nutrition and Pregnancy (8/2021 slides)
- Webinar: Pathways to Living and Supportive Living Facilities (7/2021 slides)
- Webinar: MoreCare 101 (6/2021 slides)
- Webinar: CountyCare (5/2021 slides)
- Webinar: Addressing Mental Health Stigma through Education and Compassion (4/2021 slides)
- Webinar: Understanding Housing Systems and Resources (3/2021 slides)
- Webinar: Addressing Infant Mortality in Illinois (2/2021 slides)
- Webinar: Care Coordination Addressing COVID-19 Vaccine Hesitancy (1/2021 slides)
Care Management Monthly Webinar Slides (2020)
- Master CountyCare Webinar- IEPs, 504’s & Tele-psychiatry (11/2020 slides)
- Webinar: Cold vs. Flu vs. COVID-19, Open Enrollment and LASIK benefit (10/2020 slides)
- Webinar: Interdisciplinary Care Teams (9/2020 slides)
- Webinar: COVID-19 Emergency Services and Centauri Introduction/Training (7/2020 slides)
- Webinar: Membership Growth, Continuity of Care and Out-of-Network Providers (6/2020 slides)
- Webinar: Well-Child Care During COVID-19 (5/2020 slides)
- Webinar: COVID-19 Updates and Resources (4/2020 slides)
- Webinar: COVID-19 Updates (3/2020 slides)
- Webinar: Special Needs Children; Managing Hypertension (2/2020 slides)
- Webinar: MoreCare and Guardian/Avesis Vision and Dental (1/2020 slides)
Care Management Monthly Webinar Slides (2019)
- Webinar: Member Portal User Guide and Member Self-Management (11/2019 slides)
- Webinar: Pain Management (10/2019 slides)
- Webinar: Understanding Palliative Care and Hospice Care (9/2019 slides)
- Webinar: Maternal Child Health and Pregnancy (8/2019 slides)
- Webinar: Black Oaks Center/Fresh Food Market (6/27/2019 slides)
- Webinar: Transitions of Care presented by NTOCC (5/22/2019 slides)
- Assisted Outpatient Treatment (AOT) (4/25/2019 slides)
- Webinar: Canary Telehealth Presentation (3/27/2019 slides)
- Webinar: HIV Presentation (2/27/2019 slides)
- Webinar: Asthma Presentation (1/23/2019 slides)
Care Management Monthly Webinar Slides (2018)
- Webinar: Accessing the Behavioral Health Consortium (11/28/2018 slides)
- Webinar: MHNConnect: Care Coordination Across the Continuum (10/24/2018 slides)
- Webinar: CountyCare Rewards Program and Value Added Benefits (09/26/2018 slides)
- Webinar: Waiver Service Validation (09/26/2018 slides)
- Webinar: CountyCare’s Dental and Vision Benefits (08/22/2018 slides)
- Webinar: Medication Assisted Treatment (MAT) (07/25/2018 slides)
- Webinar: Guide to Prior Authorizations (06/27/2018 slides)
- Webinar: Home and Community Based Services (05/23/2018 slides)
- Webinar: LTSS Appeals (04/05/2018 slides)
- Webinar: Non-Emergency Medical Transportation (03/28/2018 slides)
- Vision Training Presentation (03/22/2018 slides)